HOW SHOULD I SEND IT?
As the items are personalised they can't be returned. We only offer return where it is our fault. the postage label will be provided for return.
HOW LONG CAN I KEEP MY ORDER BEFORE RETURNING
You have 28 days to notify us if you wish to return your order, please return your goods to us within 28 days of cancellation.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are usually processed within a few days of us receiving the goods back.
Please allow a further week for a refund to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.
We'll refund you by the same method as payment (i.e. same card, Paypal)
Any product that has been purchased online and has become faulty must be returned to our warehouse:
Haddow Group Ltd Trading as Fab Gifts
YOU'VE SENT ME THE WRONG ITEMS
We're only human and on rare occasions, mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Get in touch with us at firstname.lastname@example.org and let us know.
THE ITEM I RECEIVED IS FAULTY
If you think the item you have received is faulty get in touch with email@example.com and we'll see what we can do about it.
ANYTHING ELSE I NEED TO KNOW?
Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.